Shop Policies

SHIPPING INFORMATION

Orders are processed within 24-48 hours after placement. All processed orders are shipped on Mondays and Thursdays excluding U.S. Holidays. Shipping within the United States is free for all products through USPS Priority Mail. If you prefer a different shipping method or need a rush order please contact us at majogap@spiralspiral.com

Please Note: Orders may be split across multiple shipments.

International Orders
Shipping rates will vary depending on the volume and the weight of each order as well as the destination country. Please contact us via email so that we can quote the correct shipping fee.

RETURN POLICY

We only accept returns if the received order does not contain the correct items or if these are damaged. You may choose between replacing the product for one of equal price or a complete refund.

Unfortunately, we do not offer complimentary return shipping at this time.

Reminder: All of Spiral Spiral’s products are uniquely handmade. The products will have minor imperfections which are characteristic of handmade items.

Please submit a return request to majogap@spiralspiral.com (within 15 days of the purchase date) and we will get back to you.

You will receive an email confirmation once we have received the returned products and the refund or exchange has been processed.

Return Address
38 Goldwood Pl.
The Woodlands
TX 77382 USA