Refund Policy

Returns

We try to be as accurate as possible in the description of our products,  However, we cannot guarantee that any descriptions or depictions are totally accurate. 

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

The customer is responsible for any return shipping and packaging costs.  We are not responsible for lost or misdirected returns.  Shipping costs are not refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Return/Exchange Procedure

  1. Email majogap@spiralspiral.com describing the nature of the return or exchange.
  2. Ship your return using a courier that provides a tracking number to the following address:
    SpiralSpiral Returns
    38 Goldwood Pl. 
    The Woodlands, TX 77382
    USA

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at majogap@yahoo.com.

 

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

It is important that you understand that all of our products are artisan-created and entirely hand-made and therefore may have slight imperfections that make them more authentic and unique. We only replace items if we consider them defective or damaged. If you need to exchange it for the same item, send us an email at majogap@SpiralSpiral.com and send your item to: 38 Goldwood pl The Woodlands Texas US 77382.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.